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night receptionist

  • Administrative
  • Kings Cross
  • £24354 per annum
  • Permanent
  • Full Time
  • NR1
  • 18 Oct 2017
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Job Title:

Night Receptionist

Reports to:

Night Reception Supervisor



Shift Pattern:

The position is based on working 12 hour shifts, 4 days on and 4 days off.

The shift starts at 8.00pm and finishes at 8.00am on a rota basis and will

include weekends and bank holidays.

Primarily at the Club which provides

(4 star accommodation) or you may be required to work across one of 2 reception desks at either of the two College buildings.

Job purpose

This is a charity which provides residential accommodation to post Graduate Students from all over the world. We also provide 4 star guest accommodation at the Club. The Club is central to the financial stability of the educational charity. The receptionist must be a professional and enthusiastic person with pervious front of house / reception experience. A dynamic person who will be the face of our establishment, helping to create an environment that makes our members and guests feel at home and keen to return. They will be well presented with strong communication and interpersonal skills.

Key responsibilities

1.To answer and converse on the telephone in a professional manner

2.To carry luggage to guest rooms

3.To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the College and the Club

4.To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out)

5.Respond to a wide range of guest requests and promote Clubs facilities

6.Sort all incoming post for members and guests

7.Manage invoicing payments and cash operations during your shift

8.Check the room report and keep housekeeping informed of any modifications

9.To take reservations and business enquiries when the reservations office is closed

10.Report all facilities and maintenance issues to the Helpdesk

11.Have operational knowledge of all front of house services and be aware how to access these services to meet the guests requirements

12.Ensure that reception is kept immaculate at all times

13.Complete floor patrols of Club buildings, ensuring that the relevant windows and doors are locked and fire exits are kept clear

14.To become competent and confident in the use of a range of IT systems

15.To become familiar with local places to dine out, general information on the local area, directions, traffic & travel updates, timetables etc.

16.Become a First aider and Fire marshal (training will be given) and emergency evacuation procedures

17.Complete a daily end of shift report

18.Any other duties that may be reasonably requested

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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