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senior receptionist (days)

  • Customer Service
  • Kings Cross
  • £23143 per annum
  • Permanent
  • Full Time
  • SR1
  • 18 Oct 2017
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Job Title:Senior Receptionist (Days)
Reports to:College Reception Manager
Salary:£23,143 per annum
Shift Pattern:The position is based on working 12 hour shifts 4 days on and 4 days off.
The shift starts at 7am and finishes at 7pm on a rota basis and will include
weekends and bank holidays. The shift pattern involves working across 2
reception desks at either of the two College buildings.



Job purpose

1.To support the Reception Supervisor in the day to day operation of the reception areas

2.To provide a professional and friendly service, to all members (student residents), guests and visitors.

3.To cover both receptionist and supervisor duties as required.


Key responsibilities

Reception Duties

*To cover both reception desks within the College welcoming members, short stay guests and other visitors.

*To be the first point of contact for all members and to deal with all situations in a courteous and professional manner in person and on the phone, ensuring that Reception is constantly staffed and kept immaculate at all times.

*To be responsible and carry out all necessary operations such as processing members and guests on arrival and departure, mail handling, invoicing, processing accommodation payments and dealing with service issues as they arise.

*To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the College.

*Be able to act in accordance with the Front of House procedures.

*Be able to explain and reinforce all procedures including the Health & Safety procedures to all staff.


Support and Supervisory Responsibilities

*To undertake the daily activities of a supervisor when covering for a shift or as requested.

*To ensure that the Reception team meet their daily objectives to required standards and help address any errors.

*Assisting the Supervisors with the training and development of members of Reception team. Be willing to lead on training when required.

*Act in a supporting role to new team members as they learn, understand and implement reception procedures.

*Ensure security protocols are adhered to at all times and deal with any matters arising in a prompt and efficient manner, to ensure the safety and security of members, guests and staff.

*Maintain personal awareness of all site procedures relevant to Reception, ensuring that any required changes to procedures are brought to the attention of everyone involved.

*Liaise with suppliers and contractors to ensure that all Reception facilities are maintained and in working order.

*Complete an end of shift report and action any outstanding issues arising.

*Become a First Aider & Fire Manager (training will be given).

*Be responsible for the stationary orders for both receptions, ensuring the necessary stock levels are kept.

*Any other duties as may reasonably be required.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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